FREQUENTLY ASKED QUESTIONS
What does “ON BRAND” mean and what is the hype behind the “On Brand Experience”?
When something is described as “ON BRAND” here at Alexander Home Solutions, LLC, we would consider it to be the true definition of one’s personality, lifestyle and/or demeanor. Love to wear blazers to work? That’s on brand. Love to just be chill on the weekends? That’s on brand. Love to DIY items and spot the coolest finds at the thrift store? Well, that would be considered… on brand. Your on brand experience is your own realm on things you love and things that make you, well you. We create this one-of-a-kind experience by actively listening to what the client wants and doesn’t want. We aren’t a company that just boasts our views or style on the client. You’ll love to tell everyone about your ON BRAND experience in the end.
How does this all work? What is the first step?
It all begins with an idea. You would first completely fill out our Consultation Form (found here). One of our Designers will reach out to you and schedule a day where they can visit your space. Everything more will be discussed in the Consultation. We do charge a non-refundable $175 Consultation deposit fee.
What are some additional costs I can expect?
We do our best to give you a full cost breakdown, but additional costs such as taxes, storage (if applicable), shipping & delivery fees, installation (Contractor depending), or unexpected labor fees do occasionally happen.
Do you all work with contractors?
We love working with other design professionals while creating your custom space. We prefer to use professionals that we have worked with on previous projects and can provide those contractors when necessary. We work with Contractors that are hired via the Client, meaning depending on the item or project, Alexander Home Solutions, LLC would suggest the Contractor needed for those services. Some projects require certain types of Contractors, we would tell you which is needed in the consultation. We are an Interior Design company, however we are not Contractors.
How soon can I start a project?
Great question. Here’s the timeline of events:
Initial Consultation – we spend at minimum, one hour discussing the overall Scope and Plan for your newly redesigned space.
You give us at least 3 business days to configure and plan, create any mood boards, price & source furniture and décor, create any 3D renderings, create a Purchase Agreement Proposal.
We email and have you sign the proposal.
Give yourself 3 days to make any final changes to the proposal.
We start working and piecing together your big HGTV “ta-da” moment (depending).
What is the refunds & cancellation policy?
Once purchased, items cannot be returned or cancelled, unless items cannot fit inside home or if the Principal Designer chooses so. Client will have 3 business days to finalize the emailed Purchase Agreement Proposal before Principal Designer purchases paint, décor and furnishings. Design Fees and reimbursable expenses are non-refundable.
Can I shop and purchase my own stuff?
We’re sure you have great taste, you wouldn’t be reading this far if you didn’t, however, you have hired us to design and complete a vision for your space and we ask that you do not select or purchase any items outside of what’s discussed. Those selections may not be a fit for the design, space, or budget. You will receive a detailed specification breakdown on the Purchase Agreement Proposal for items to be purchased directly.
Can I see a sneak peek of my project?
Depending on your project, we can offer an “HGTV-take the blind fold off-wow-this is my new space” moment. We can install and reveal your new space all at once, preferably while you're away so you can enjoy the impact of what the space looks like finished. If the said project space is within a “walking” area in your home (main living room, owner’s on-suite bathroom etc.), a storage unit space would need to be purchased, please discuss with Designer to discuss this additional fee. To get the "oh my-I never expected my home to look this good" moment, your items may have to spend some time in storage, tucked away until everything is ready to be installed for the big HGTV “ta da". Trust us, it's so worth it. If you choose not to go that route, you would specify that with the Designer in your consultation.
When do I make my first payment?
This depends on the scope of the project and what is purchased. After your Consultation, full payment is required for each item on Purchase Agreement Proposal and only upon receipt of payment will Designer place the order. Designer shall arrange delivery and installation of designer-purchased furnishings and other items purchased on behalf of the client for the project. Occasionally there are delays caused by weather, furniture back orders, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
What about my budget?
We can work within your budget, whether you are looking for a complete catalog home right from the pages of Restoration Hardware or more along the lines of IKEA or a mix of the two. Having a budget plan is very important for the project running smoothly and for your ON BRAND experience to be met. We will discuss this right away in your consultation.
How do I get in contact with someone?
We love to hear from everyone, especially new prospect clients. You can check our Contact Us page (found here).